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Portable ozone water generator FAQ

User's manual download

Download user's manual here.

Can the Portable generator use fast-charging?

Definitely NO! Please don't do that!! The Portable generator doesn't support fast-charging!! And broken caused by fast-changing is considered as improper use, so the warranty doesn't cover this!!
The charging cable or the charging head should both be under DC 5V1A. You can surely use the provided cable, but be careful not to use a fast-charging head.

When the Portable Generator is in operation, the green light turns off when the product is touched, or the green light turns off by itself after 5-20 seconds.

There are some possibilities:
1) The mineral amount of the water used is just at the critical value for the product to operate. For such a case, try adding a little salt(a fingertip's amount of salt) to the water, and the product will work regularly! Another workaround is to rotate the container and let the portable generator rotate in circles for about 5 seconds. This action can let the product work in water with fewer minerals. But if the mineral amount is too low, and this method doesn't work, we can only add salt to the water.
2) The power button gets stuck. (continue reading to find out the solution)
3) The product needs cleaning. (continue reading to find out the solution)

The power button gets stuck.

When the button gets stuck, please use the finger to push/move the start button up and down several times to recover it. To avoid the button from getting stuck, use your finger (not fingernail) to press right at the center of the start button.

The product's cleaning method.
There forms a white calcification substance layer on the product's surface, and the product starts to generate fewer bubbles.

It means it's time to clean the product. The electrode will absorb substances in the water and produce white calcified crystals on its surface, which will affect the product's performance over time. Cleaning is pretty simple. Just soak the product's air holes into "Coke" for one night. (The liquid's level must be under the start button.) After soaking, wash the product with clean water, and you've finished cleaning the product. Usually, cleaning once every half month to a month is enough.

I have two portable ozone water generators. With the same water, one can work, the other can’t work.

In principle, every portable ozone water generator can operate in unfiltered tap water. However, we also found that the quality of tap water varies at different times. At times the mineral amount in the water might be just at the critical value of operational requirements. And the minimum acceptable mineral amount for each portable ozone water generator is slightly different. That's why one can work and the other cannot. Please note that it is not a defective item but an inevitable and reasonable error span that exists in mass production. Please add a little salt(a fingertip's amount of salt) to the water to increase the mineral amount, and the other portable generator should work again.

When there aren't enough minerals in the water, is there another workaround besides adding salt?

Another workaround is to rotate the container and let the portable generator rotate in circles for about 5 seconds. This action can let the product work in water with fewer minerals. But if the mineral amount is too low, and this method doesn't work, we can only add salt to the water.

Must the silicone cap be worn on the product all the time?

Only if you decide to put the product in a humid environment, such as a bathroom, for a long time, then it is necessary to put on the silicone cap to protect the circuit from humidity. If the product is always in dry environments, there's no need to use the silicone cap at all.
Precautions! You have to take off the silicone cap before putting the product into the aluminum case, or the silicone cap will get stuck inside the aluminum case.If the silicone cap gets stuck in the aluminum case, please use a tweezer to remove it.

Do I have to store the product back in the aluminum case every time after using it?

The aluminum case is for carrying out protection only. It protects the product and avoids accidentally touching the start button. When not taking the product out, it is recommended not to store it inside the aluminum case for better ventilation. The product must be moistureless before putting into the aluminum case to prevent the circuit from getting damp.

Is the portable ozone water generator waterproof? Can I throw it into the water?

Only the stainless steel part is waterproof. The rest parts are not waterproof, so please do not throw/soak the whole product in the water. When operating the product, make sure the water level is above the air holes and at the same time under the start button.

water-level