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General consultation about the products

Please contact us via email or facebook messenger.

Customer service hours: Monday to Friday, 9:00 am to 17:30 pm, closed on holidays.
Generally, we will reply in 2-3 days. If there is no reply after three business days, please ask again. Chances are there are too many messages that overwhelmed our service staff at that time, and we accidentally omit yours. Please forgive us if this happened.

Email us:service@friendly-life.com

Ask us on facebook

Warranty support and other customers services

Please contact us via email or facebook messenger. So we can quickly provide you more information like pictures or videos. Also, it is important to keep and backup our conversations. So everything is easy to review and accountable.

Customer service hours: Monday to Friday, 9:00 am to 17:30 pm, closed on holidays. Generally, we will reply in 2-3 days. If there is no reply after three business days, please ask again. Chances are there are too many messages that overwhelmed our service staff at that time, and we accidentally omit yours. Please forgive us if this happened.

We will need the following information to provide support accordingly. Please specify the following info in the Email or facebook messenger:

  1. Product name
  2. Purchase source / where did you purchased
  3. Purchase ID, the shipping recipient's name and the recipient's phone number
  4. A photo of the purchase receipt or other proof of purchase
  5. When did you received the product
  6. A detailed description of the problem you encountered
  7. An Email that can contact you

Email us:service@friendly-life.com

Contact us on facebook

Download warranty application forms

Warranty application forms download area:https://bit.ly/2GOEsWN